Refund policy

1. Scope of the Policy

This Refund Policy applies to the Velldonetradellc online store and all furniture, home products, and related accessories sold in the United States. Upon receiving the product, if the customer is not satisfied, they may request a refund in accordance with this policy.

2. Refund Period

Customers may submit a refund request within 14 days of receiving the product if they are not satisfied. Orders older than 14 days are not eligible for a refund under this policy.

3. Refund Conditions

Returned products must be brand new and unused and must not affect resale. Requests that do not meet these standards will not be accepted.

4. 14-Day No-Reason Refund

Customers meeting the refund conditions are entitled to a 14-day no-reason refund, allowing them to request a refund without providing a reason.

5. Refund Process Overview

The refund process includes: submit a request → customer service confirmation → return of the product → product inspection → refund processing. Each step is clearly guided by Velldonetradellc.

6. Submitting a Refund Request

Customers must submit a refund request within 14 days of receipt via email: info@velldonetradellc.com, providing the order number and details of the returned product.

7. Customer Service Confirmation

Velldonetradellc customer service will confirm within 24 hours of receiving the request whether the product meets the refund conditions and provide instructions for the return and logistics information.

8. Product Return Requirements

Customers must properly pack the product in its original packaging, including all accessories and manuals, and return it to the following address:
1060 REILLY ST, BAY SHORE, NY 11706, United States

9. Return Shipping Costs

Shipping costs for returns are covered by Velldonetradellc.

10. Product Inspection and Refund Processing

Upon receiving the returned product, Tradeluxurycp will inspect the item to ensure it meets the refund conditions (brand new and unused, not affecting resale). Once approved, the refund will be processed within 2 business days.

11. Store Information

This website is owned by VELLDONE TRADE LLC
Company Name: VELLDONE TRADE LLC
Address: 1060 REILLY ST, BAY SHORE, NY 11706, United States
EIN: 61-2012863
Phone: +1 9738656305
Email: info@velldonetradellc.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM （Eastern Time）
Please contact us via email – we will respond within 24 hours.