Exchange Policy

Scope of the Exchange Policy

This exchange policy applies to all furniture and home products, including related accessories, sold by Velldonetradellc online store. After browsing, placing an order, or receiving products, customers who are not satisfied may request an exchange in accordance with this policy.

1. Exchange Timeframe

Customers may request an exchange within 14 days of receiving the product if it does not meet expectations. Requests submitted after this period will not be accepted to ensure timely and effective processing.

2. Product Condition Requirements

Products requested for exchange must be brand new and unused and must not affect resale. All original packaging, accessories, and manuals must be included to ensure the product meets sales standards during the exchange process.

3. No-Reason Exchange Guarantee

Velldonetradellc offers a 14-day no-reason exchange policy, allowing customers to request an exchange without providing a specific reason. This policy ensures customer choice and provides a flexible shopping experience.

4. Exchange Process Overview

Customers must submit an exchange request via email to Velldonetradellc, including the order number, product name, and quantity. We will respond within 24 hours with an exchange authorization (RMA) and instructions on how to proceed.

5. Exchange Confirmation

Upon receiving an exchange request, Velldonetradellc will verify the product’s condition and notify the customer once it meets the exchange requirements. Only requests approved after verification will proceed to the actual exchange process.

6. Exchange Shipping Costs

All shipping costs related to the exchange are fully covered by Velldonetradellc, and customers will not incur any additional charges. This ensures that the exchange process imposes no financial burden on the customer.

7. Exchange Address

Customers should send exchange products to the following address:
1060 REILLY ST, BAY SHORE, NY 11706, United States
Please follow the exchange instructions, securely package the product, and include the RMA number to ensure smooth processing.

8. Safe Shipping for Exchanges

To ensure products arrive safely, we recommend using a trackable shipping method and securely packaging the items. Any damage incurred during shipping should be reported immediately to Velldonetradellc customer service for further assistance.

9. Processing Time

After receiving and verifying the product, Velldonetradellc will typically process the exchange and dispatch the new product within 2 business days. Customers will receive shipping confirmation and tracking information via email.

10. Customer Support and Inquiries

For any questions regarding the exchange policy or process, customers may contact Velldonetradellc customer service:

· Phone: +1 9738656305

· Email: info@velldonetradellc.com

· Opening Hours: Monday to Friday, 08:00–18:00 （Eastern Time）

We commit to responding to email inquiries within 24 hours and providing detailed guidance.

11. Store Information

This website is owned by VELLDONE TRADE LLC
Company Name: VELLDONE TRADE LLC
Address: 1060 REILLY ST, BAY SHORE, NY 11706, United States
EIN: 61-2012863
Phone: +1 9738656305
Email: info@velldonetradellc.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM （Eastern Time）
Please contact us via email – we will respond within 24 hours.